Shipping - Kamishibai® Universe

Frequently asked questions about shipping

How will you prepare my Kamishibai for shipment?

We will prepare your shipment just like we only know how: ❤ with the greatest care and love ❤.

We'll make sure that it goes properly packaged and protected, so that when you get it at your home there is as little room for surprises as possible.

How long does it take you to process my order?

We usually process your order on the same day as you place it, as long as it is a business day. Orders placed until 13:00h will be shipped on the same day. After that time they will be shipped on the next business day. You'll know we are handling your order because its status will change from "Payment accepted" to "Preparation in process".

Who will be the carrier?

At the end of your purchase you will be able to choose the carrier for your shipment. We only work with forwarding agents that we completely rely on and that respect health regulations at their best, so you won't see many shipping options.

Shipping zoneCarrier
USA, Canada and AustraliaFedEx
Spain and PortugalCTT Express
UK and other countriesUPS

What will be the shipping costs?

We make a strong effort to try to offer you the best possible shipping conditions. It all depends on the destination of the shipment and the value of the order.

Orders shipped to USA, Canada and Australia:

Shipping zoneBetween €0 and €100€100 - €200From €200

Orders shipped within the European continent:

Shipping zoneBetween €0 and €25€25 - €60€60 - €100From €100

Orders shipped to other countries within the European continent:

Shipping zoneBetween €0 and €60€60 - €100€100 - €150From €150
Rest of Europe (EU)€20€15€12Free!
Europe (non EU)€20€15€12Free!

Orders shipped to other countries:

Shipping zoneBetween €0 and €100€100 - €200From €200
North America€75€70€60
South America€75€70€60
Other countries€100€95€90

If your order is destined for a country outside the European continent, we recommend that you read carefully our terms and conditions of purchase, especially the section related to shipments.

If you combine physical products (such as a Kamishibai Theater or a Kamishibai story) with virtual products (such as a download of MP3 music and sounds), only physical products will be considered to calculate shipping costs.

Will I be able to follow the shipment?

Of course! Once your Kamishibai order is ready for shipment, we will email you the tracking number and a link so you can know where it is anytime. When this happens, the status of your order will change from "Preparation in process" to "Shipped".

When will I receive my Kamishibai?

It all depends on the destination of the shipment.

Shipping zoneDelivery time
USA7-14 business days
UK4-8 business days
Canada7-14 business days
Australia14-20 business days
Spain72h/96h business hours
European Union4-8 business days
European countries (non EU)5-10 business days
Other countries10-20 business days

Will I be notified before the order is delivered?

Yes. Before delivering, the carrier will send you an SMS or email with detailed delivery information.

What if there is no one to receive my Kamishibai?

No problem! It's nothing that hasn't happened before. The carrier will call you on the mobile phone you have indicated and will arrange a new delivery schedule with you. If he can't reach you on his cell phone, he'll try it by email.

I can't seem to complete my order. Am I doing something wrong or is there an error?

We're so sorry. If you are unable to complete your order or you've had an error completing it, it's probably a combination of problems between the device you're using, your browser and how it handles cookies, and your chosen payment method.If you still have some patience, check out these possible solutions. Otherwise, do not hesitate to contact us.

Can't find that question hanging over your head?

Please get in touch with us. We'll be happy to get to know you and talk to you!

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