Right of withdrawal
1. Right of withdrawal for consumers and users of material goods:
You have the right to withdraw from this contract within 14 calendar days without the need for justification. The withdrawal period shall expire 14 calendar days after the day on which you or a third party other than the carrier, as indicated by you, has acquired material possession of the goods.
To exercise the right of withdrawal you must notify us at:
Calle Talleres 9, Nave 11. 28430 Alpedrete (Madrid) SPAIN
+34 91 842 42 12
of your decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post, or e-mail).
You can use the withdrawal form model that you can download here, although its use is not mandatory.
In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the relevant deadline.
1.1. Withdrawal consequences:
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method that we offer) without any undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment employed by you for the initial transaction, unless you have expressly provided otherwise; in any event, you will not incur any expense as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever is the earlier.
You must return or deliver the goods directly to us or to Sieteleguas Ediciones. Calle Talleres 9, Nave 11. 28430 Alpedrete (Madrid) SPAIN, without any undue delay and in any case no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the end of this period. You must bear the direct cost of returning the goods.
You shall be liable only for the diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
2. Right of withdrawal for consumers and users of digital goods:
The right of withdrawal shall not apply to contracts concerning:
The supply of digital content which is not provided in a physical medium where the performance has begun with the prior express consent of the consumer and user with the knowledge on his/her part that he/she loses his/her right of withdrawal as a result.
In other words, in those products considered "virtual", understanding as such those that will not be sent but downloaded by the customer him or herself (such as music and sound downloads for the different Kamishibai stories), no return will be admitted because there is no right of withdrawal, as specified in Law 3/2014 on the Defence of Consumers and Users, and as accepted at the end of the order of the said products.